FAQ

We’ve assembled answers to all the questions that may
arise about trading and managing your account

Registering and Trading


We utilize state-of-the-art security measures in order to safeguard your funds and information. Your account is SSL (secure socket layer) encrypted, which means all your credit card payment information and personal details are 100% safe.

There can be several possible reasons for this problem. Please contact us via email, live chat or phone, and our first-class support team will examine and solve this problem for you.

The numbers showcased in the trading boxes are the current prices of the underlying assets. This rate is quoted based on our live market feed system and is accurate to within one-millionth of a second.

Asset rates quoted on the BECFD platform depend on live markets rates. These rates constantly fluctuate. The market fluctuations, forex rates, and other factors have a direct influence on the changing rates of the tradeable assets we offer. We’re here to assist you in understanding these fluctuations and create your own strategy. Contact your account manager for further information.

There can be several reasons why you are unable to open a position on the platform.

  1. 1. You’re trying to open a position out of trading hours. The trading hours are specified here.
  2. 2. The investment amount you filled is higher than your available account funds.
  3. 3. Your account is suspended. This can be due to failure to supply the required documentation or any fraudulent activity.

For further information, please contact our Customer Support department via email, live chat or phone.

Our platform is set to GMT+0 and is automatically synchronized with all major global markets.

For your security and in order to customize your trading to your personal needs, we require certain identification documents. The following documents must be sent within 5 days of registering:

  1. 1. POI (PROOF OF IDENTITY)
    A Valid, Government issued ID (ID card, driver’s license, passport)
  2. 2. POR (PROOF OF RESIDENCY)
    Bill (gas/electricity/phone bill, bank statement etc.)
    Please note: the POR document must have similar address to your billing address.
    Make sure it was issued in the last 3 months.
  3. 3. CREDIT CARD VERIFICATION
    This is required only if you fund your account via credit/debit card.
    A scan of the credit/debit card used for funding your account – Front and Back.
    Front – Make sure your name, first 6 digits, last 4 digits and the expiry date are clearly visible.
    Back – Make sure your signature is clearly visible. It is advised to hide the CVV (3-digit code).

    *You can scan these documents or photograph them via mobile and upload them.

    ** The card scanned must be the same card used for funding your BECFD account.

    To upload documents simply:

    1. 1. Log in to your trading account.
    2. 2. Go to Verify my account.
    3. 3. Upload your documents.

    You can also send your scanned documents to compliance@BECFD.com

It is highly advised to only have one active trading account at any given time. If, however, you wish to have additional accounts, please contact your account manager, and he will advise you on whether this is a possible solution for you or not.

In order to finalize and close your BECFD account, simply contact your account manager. Please note: if you received a trading bonus prior to your closure request, you will need to reach the required turnover in order to complete your request. For more info, please read our bonus terms and conditions.
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